Terms of Service

VKomak CRM is a multi-tenant, subscription CRM covering sales, telecalling, project delivery and customer support. We grant you a non-exclusive, non-transferable right to access it for your internal business purposes during a paid subscription term, for the number of users your plan covers.

Which modules you receive depends on the plan you buy. The plan pages on this website state what is available today; features described as planned are not part of what you are paying for and are not promised by these terms.

You must give accurate registration details and keep them current. You are responsible for your users’ activity and for keeping credentials confidential; tell us promptly at contactus@vkomaktechnologies.com if you suspect unauthorised access. The administrator who registers the account is treated as authorised to bind your organisation to these terms.

Each user must have their own login. Sharing one login among several people is not permitted, because seats are what the subscription is priced on.

Plans are sold per billing cycle in the currencies shown at checkout. The amount displayed while you configure a subscription is an estimate and is labelled as such. Before any payment is taken, the amount is recalculated on our servers from the current published price list, and that recalculated figure is the one you are asked to authorise.

Where tax applies on an exclusive basis it is added to the amount shown, and the checkout total states the tax-inclusive figure you will actually be charged.

We may change our prices. A change never affects a term you have already paid for; it takes effect from your next renewal, and we will give notice before that renewal.

Payment is taken before your workspace is created. Payments are processed by Razorpay; we never receive or store your card details. Your account, administrator user and subscription are created only once the payment is confirmed, so an abandoned checkout creates nothing and charges nothing.

If a payment is confirmed but provisioning has not finished, your subscription is still valid and completes automatically — you will not be asked to pay again.

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. A subscription moves through defined states, and each one determines the access you keep:

• Active — paid and current; full access.
• Past due — a renewal is due and payment has not settled; access becomes read-only.
• Grace period — the term has lapsed but the grace window is open; access remains read-only.
• Cancelled or expired — the term has ended; access is limited to billing functions.
• Suspended — the grace window is exhausted; access is limited to billing functions and your data is retained.

Cancelling stops the next renewal. Your subscription continues until the end of the term you have already paid for.

TO CONFIRM: State the refund position explicitly — whether part-terms are refundable, and the grace window in days. Indian consumer and payment-gateway rules expect a published cancellation and refund policy, and Razorpay merchant terms require one.

The data you and your users put into VKomak CRM remains yours. We claim no ownership of it and use it only to provide the service and as your instructions and our Privacy Policy allow. You are responsible for having the right to put that data into the service, and for your own obligations to the people it describes.

You may export your data while your subscription is active. After a subscription ends, data is retained for a defined recovery window and then deleted — see the Privacy Policy.

You agree not to:

• use the service unlawfully, or to store or send unlawful, infringing or malicious content;
• send messages or make calls through the service in breach of applicable telecommunications, anti-spam or do-not-disturb rules;
• probe, scan, overload or attempt to gain unauthorised access to the service or another tenant’s data;
• copy, decompile or reverse-engineer the software, or resell access to it without our written agreement.

We may suspend access where use of the service threatens its security, integrity or availability, or breaks the law. Where circumstances allow, we will tell you first.

We work to keep VKomak CRM available and will give reasonable notice of planned maintenance. Support is available by email at contactus@vkomaktechnologies.com and by phone on +91 44 - 40066713 during Mon–Sat: 9:00 AM – 7:00 PM IST.

TO CONFIRM: These terms deliberately state no uptime percentage and no support response times. If you intend to commit to an SLA, add it here or in a separate document; if you do not, this clause is correct as written.

VKomak CRM, the software behind it, and all related trademarks and materials remain the property of VKomak Technologies Pvt Ltd and its licensors. Nothing in these terms transfers ownership; you receive only the right of access described in section 1.

The service is provided on an “as is” and “as available” basis. To the fullest extent the law permits, we exclude implied warranties, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data.

Our total liability arising out of or in connection with these terms is limited to the fees you paid us for the service in the twelve months before the event giving rise to the claim. Nothing here excludes liability that cannot lawfully be excluded.

Either party may terminate for material breach that is not remedied within 30 days of written notice. We may terminate immediately where required by law or where continued use would cause serious harm to the service or its users. On termination your right of access ends; the data provisions in section 6 continue to apply.

We may update these terms. The revision date at the top always reflects the current version, and we will notify account holders of material changes. Continuing to use the service after a change takes effect means you accept the updated terms.

These terms are governed by the laws of India, and the courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute arising from them.

TO CONFIRM: Confirm the jurisdiction with counsel, and add the company’s CIN and GSTIN — an Indian private limited company is expected to publish both on its commercial terms.

VKomak Technologies Pvt Ltd, Chennai – Saidapet, Tamil Nadu, India. Email contactus@vkomaktechnologies.com, telephone +91 44 - 40066713.